Jobs / Manager Jobs / Call Center & Customer Service Manager

Call Center & Customer Service Manager

Idea - Egypt - Giza
Experience: 7 to 10 years
Salary: Confidential
Employment: Full Time
Education: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
  • Oversee daily operations of the call center and customer service teams to ensure high-quality service delivery.
  • Develop, implement, and monitor performance metrics to drive continuous improvement in customer satisfaction.
  • Recruit, train, mentor, and evaluate customer service representatives and team leaders.
  • Handle escalated customer inquiries and resolve complex issues promptly and professionally.
  • Collaborate with other departments to streamline processes and enhance the customer experience.
  • Analyze call center data and generate reports to identify trends, opportunities, and areas for improvement.
  • Establish and enforce policies, procedures, and best practices for customer service operations.
  • Manage scheduling, staffing, and resource allocation to meet service level agreements and business objectives.
  • Lead initiatives to increase customer retention, loyalty, and overall satisfaction.
  • Stay updated on industry trends and emerging technologies to ensure the call center remains competitive and efficient.
Apply on the Job Website
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com