Jobs / Manager Jobs / Call Center & Customer Service Manager
Full Time
Idea -
Egypt , Giza
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Idea
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Job Details

Experience 7 to 10 years
Salary Confidential
Employment Full Time
Education Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
  • Oversee daily operations of the call center and customer service teams to ensure high-quality service delivery.
  • Develop, implement, and monitor performance metrics to drive continuous improvement in customer satisfaction.
  • Recruit, train, mentor, and evaluate customer service representatives and team leaders.
  • Handle escalated customer inquiries and resolve complex issues promptly and professionally.
  • Collaborate with other departments to streamline processes and enhance the customer experience.
  • Analyze call center data and generate reports to identify trends, opportunities, and areas for improvement.
  • Establish and enforce policies, procedures, and best practices for customer service operations.
  • Manage scheduling, staffing, and resource allocation to meet service level agreements and business objectives.
  • Lead initiatives to increase customer retention, loyalty, and overall satisfaction.
  • Stay updated on industry trends and emerging technologies to ensure the call center remains competitive and efficient.

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Egypt, Giza
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