Customer Care Supervisor – Real Estate Industry
Location: Mivida, New Cairo, Egypt
Experience Needed: 3+ Years
???? Job Description
We are seeking an experienced Customer Care Supervisor to join our team in the real estate sector.
The ideal candidate will be responsible for leading the customer care team, ensuring outstanding service delivery, resolving client issues efficiently, and maintaining strong client relationships.
You will play a key role in enhancing customer satisfaction and supporting the overall sales and operations teams.
???? Responsibilities
- Supervise and support the customer care team to ensure high-quality service.
- Handle escalated customer inquiries and resolve complaints professionally.
- Monitor team performance and ensure compliance with service standards.
- Follow up with clients regarding handovers, maintenance, and service requests.
- Coordinate with sales, operations, and facility teams to resolve client issues.
- Prepare weekly and monthly customer service reports.
- Train and guide team members to improve communication and problem-solving skills.
- Ensure customer satisfaction KPIs are met consistently.