- Supervise daily IT operations to ensure the smooth functioning of all technology systems and infrastructure.
- Lead and mentor the IT team, providing guidance, training, and performance evaluations.
- Oversee the installation, configuration, and maintenance of hardware, software, and network systems.
- Monitor system performance, troubleshoot issues, and implement effective solutions to minimize downtime.
- Coordinate with other departments to understand their technology needs and deliver tailored IT support.
- Manage IT projects, including upgrades, migrations, and the deployment of new technologies.
- Ensure data security, backup, and disaster recovery protocols are implemented and maintained.
- Develop and enforce IT policies, procedures, and best practices in line with company standards.
- Maintain accurate documentation of systems, processes, and user support activities.
- Stay updated on emerging technologies and recommend improvements to enhance operational efficiency.
6-8 years of progressive experience in IT roles, with at least 2 years in a supervisory or team lead capacity.Proven experience managing IT operations in a fast-paced, office-based environment.Strong knowledge of network administration, server management, and IT security protocols.Demonstrated ability to lead and develop IT teams.Excellent troubleshooting and problem-solving skills.Experience with project management and delivering IT projects on time and within budget.Strong communication and interpersonal skills to collaborate with cross-functional teams.Ability to prioritize tasks and manage multiple responsibilities effectively.Familiarity with IT compliance standards and best practices.Willingness to stay current with industry trends and emerging technologies.