- Serve as the primary point of contact for assigned client accounts, ensuring their operational needs are met with efficiency and professionalism.
- Oversee daily operations related to client accounts, coordinating with internal teams to deliver seamless service.
- Develop and implement process improvements to enhance operational workflows and client satisfaction.
- Monitor key performance indicators (KPIs) and prepare regular reports on account performance and operational metrics.
- Identify and resolve operational issues, escalating complex challenges as needed to ensure timely resolution.
- Collaborate with cross-functional teams to align operational strategies with client objectives and company goals.
- Manage account documentation, contracts, and service level agreements to ensure compliance and accuracy.
- Support onboarding and training of new clients, ensuring a smooth transition and clear communication.
- Analyze client feedback and operational data to recommend actionable improvements.
- Maintain up-to-date knowledge of industry trends and best practices in operations management and account servicing.
1-4 years of experience in operations management, account management, or a related field.Proven ability to manage multiple client accounts and operational tasks simultaneously.Strong organizational and time management skills with keen attention to detail.Excellent communication and interpersonal abilities, both written and verbal.Demonstrated problem-solving skills and a proactive approach to addressing challenges.Experience working in a remote or distributed team environment.Ability to analyze data and generate actionable insights for process improvement.Familiarity with project management tools and CRM systems.Adaptability to changing priorities and a fast-paced work environment.Commitment to delivering high-quality service and exceeding client expectations.