Job Purpose
responsible for on time technical application support and problem solving during all operational hours to ensure healthy environment of the supported systems and uninterrupted smooth business operations.
Report To Position Name
Ensure that supported Applications are up and running 24/7.
Can supervise and lead group of support specialists
Ensure that applications are closely monitored.
Provide proactive support to avoid application issues.
Review Applications KPIs for any room for enhancement.
Handle Global issues related to supported applications.
perform on-call duties.
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