Overview:

Shynx Mobile Car Wash is seeking a Dispatch / Operations Coordinator for our Riyadh branch. This role manages the daily bookings and routes for mobile car wash teams, ensuring timely service and excellent customer experience.

Key Responsibilities:

• Answer calls and WhatsApp messages from customers, schedule appointments and confirm details.

• Assign daily jobs to car wash crews, plan routes using Google Maps to minimize travel time.

• Communicate ETAs and any changes to customers via WhatsApp Business and phone calls.

• Track service completion, monitor SLAs and team performance, handle delays or rewash requests.

• Maintain accurate records on Google Sheets and log jobs for invoicing purposes.

• Support upselling of additional services when appropriate.

Requirements:

• 1–3 years of experience in dispatching, operations coordination, or a call center environment.

• Strong organizational skills and attention to detail.

• Proficient with Excel/Google Sheets, WhatsApp Business, and basic mapping/routing tools.

• Excellent communication skills in Arabic and basic English, with a customer-centric attitude.

• Ability to multitask, handle pressure, and work flexible shifts.

Join us to help keep Riyadh’s cars shining and our operations running smoothly!

Skills

Essential skills:

• Dispatching and routing using maps and scheduling tools

• Customer service and communication (Arabic & English)

• Data entry and record keeping in Excel/Google Sheets

• Time management and multitasking

• Problem-solving and ability to work under pressure