- Design, plan, and coordinate comprehensive tour itineraries tailored to diverse client needs and preferences.
- Oversee the end-to-end execution of tours, ensuring seamless logistics, quality service, and client satisfaction.
- Liaise with suppliers, vendors, and partners to negotiate contracts, secure bookings, and maintain strong relationships.
- Supervise and mentor junior tour operators and support staff, fostering a collaborative and high-performing team environment.
- Monitor tour budgets, manage expenses, and ensure cost-effective operations while maintaining service excellence.
- Handle client inquiries, resolve issues promptly, and provide expert guidance throughout the booking and travel process.
- Conduct post-tour evaluations to gather feedback, identify areas for improvement, and implement best practices.
- Stay updated on travel trends, destination updates, and industry regulations to enhance tour offerings and ensure compliance.
- Develop and implement operational procedures to optimize workflow and improve efficiency.
- Collaborate with marketing and sales teams to promote tours and support business development initiatives.
Minimum of 2 years and up to 5 years of experience in tour operations, travel coordination, or a related field.Proven track record of managing group tours, itineraries, and travel logistics in a fast-paced environment.Strong organizational and multitasking skills with keen attention to detail.Excellent communication and interpersonal abilities for effective client and vendor interactions.Demonstrated leadership skills with experience supervising or mentoring team members.Ability to work onsite (office-based) and adapt to flexible work schedules, including occasional weekends or travel.Proficiency in travel management software and Microsoft Office Suite.Problem-solving mindset with the ability to handle unexpected challenges calmly and efficiently.Knowledge of travel industry regulations, visa requirements, and destination-specific information.Customer-focused approach with a commitment to delivering high-quality service.