Key Responsibilities

1. Strategic Leadership

- Develop, implement, and monitor long-term business development strategies aligned with corporate objectives.

- Lead market intelligence efforts, identifying trends, new opportunities, and competitive movements.

- Contribute to corporate strategic planning and regional expansion initiatives.

- Drive digital transformation and integration of new technologies to enhance business growth efficiency.

2. Revenue Growth & Market Development

- Define and execute the commercial strategy to achieve revenue, margin, and profitability targets.

- Build and maintain a high-value sales pipeline through proactive prospecting, networking, and partnerships.

- Lead proposal design, pricing, and contract negotiations to ensure competitiveness and sustainable profit.

- Establish measurable KPIs for lead conversion, new client acquisition, and revenue growth.

3. Client Relationship & Retention

- Maintain executive-level relationships with key accounts and stakeholders.

- Ensure client satisfaction, contract renewals, and long-term partnerships.

- Conduct regular Quarterly Business Reviews (QBRs) to ensure alignment with delivery teams and SLAs.

- Identify and drive upselling and cross-selling opportunities across multiple service lines.

4. Financial & P&L Ownership

- Own and manage the business development P&L, ensuring profitability and cost optimization.

- Oversee pricing structures, cost models, and margin analysis.

- Monitor financial performance against forecasts and implement corrective actions when necessary.

- Maintain commercial compliance, contract governance, and financial integrity across all deals.

5. Team Leadership & Development

- Lead, coach, and inspire the business development and account management teams.

- Set clear performance metrics and ensure accountability for achieving sales targets.

- Foster a collaborative, innovative, and high-performance culture focused on results and continuous improvement.

- Drive cross-departmental alignment between HR, operations, marketing, and finance teams.

6. Strategic Partnerships & Regional Expansion

- Build strategic alliances with technology vendors, telecom providers, and training partners.

- Support expansion plans into GCC, African, and European markets through localized business strategies.

- Represent the company at industry conferences, exhibitions, and professional forums to enhance brand visibility.

7. Reporting & Data Analytics

- Provide regular business performance reports, market forecasts, and executive summaries to senior management.

- Use data-driven insights to inform decision-making and optimize business strategy.

- Ensure accurate reporting through CRM and analytics platforms.