- Oversee and execute quality control processes for OEM products to ensure compliance with company and industry standards.
- Conduct detailed inspections and testing of incoming and outgoing products to verify quality and performance.
- Document and report quality issues, non-conformities, and corrective actions to relevant stakeholders.
- Collaborate with engineering and manufacturing teams to resolve quality-related problems and implement process improvements.
- Provide prompt and professional customer support, addressing inquiries, complaints, and technical issues related to OEM products.
- Maintain accurate records of quality control activities, customer interactions, and support cases.
- Coordinate with suppliers and vendors to ensure quality requirements are met throughout the supply chain.
- Assist in developing and updating quality control procedures, manuals, and training materials.
- Monitor and analyze customer feedback to identify trends and recommend product or process enhancements.
- Support internal and external audits by preparing documentation and participating in audit activities.
Minimum of 5 years of experience in quality control, customer support, or a related field within a manufacturing or OEM environment.Proven ability to manage multiple priorities and work effectively in a fast-paced, office-based setting.Strong understanding of quality assurance methodologies, tools, and best practices.Excellent communication and interpersonal skills for effective collaboration with internal teams and external customers.Demonstrated problem-solving skills and attention to detail in identifying and addressing quality issues.Experience with documentation, reporting, and record-keeping related to quality control and customer support.Ability to interpret technical drawings, specifications, and quality standards.Proficiency in using quality management systems and customer support software.Strong organizational and time management abilities.Commitment to continuous improvement and customer satisfaction.