- Handle advanced and escalated customer complaints efficiently and professionally.
- Provide accurate information regarding products, services, and policies.
- Ensure timely resolution of customer issues while maintaining high-quality service standards.
- Support junior team members by providing guidance, mentoring, and assistance in difficult cases.
- Monitor and track customer interactions to ensure compliance with company policies.
- Prepare and analyze reports on customer inquiries, trends, and recurring issues.
- Collaborate with internal teams such as Operations, Sales, and Technical Support to resolve customer problems.
- Recommend improvements to processes, scripts, and communication materials.
- Maintain updated knowledge of products, services, promotions, and system updates.
- Participate in training programs and help develop training materials for the team.
Bachelor’s degree in Business Administration or a related field.Minimum 3–5 years of experience in customer service or call center environment.Strong communication and interpersonal skills.Excellent problem-solving and conflict-resolution abilities.Ability to multitask, prioritize, and manage time effectively.High attention to detail and accuracy in handling information.Experience using CRM systems and customer support tools.Ability to work under pressure while maintaining professionalism.