Job Summary:

We are looking for a motivated and highly Infrastructure Engineer to Provide Professional IT Services Including, Installation, Configuration, and Support for Servers, Storage, and related Equipment and Software.

Duties for the Infrastructure Engineer will include designing, managing, monitoring, and maintaining our customers' computer systems and networks and ensuring that systems are configured correctly and are running efficiently.

Job Responsibilities:

• Install new hardware or software systems or components, ensuring integration with existing systems.
• Perform in-site and Remote Hands services for Customers, including (Servers and Storage) Hardware Installation, Power Strips, Rails, Cable Management.
• Work with customer teams to identify and deliver required service levels and ensure SLA delivery.
• Troubleshoot Computer network or connectivity problems for users or user groups Identify the causes of networking problems.
• Document Systems and network support activities, Customers' IT inventory and Document customer requests and their incident resolutions.
• Create or update technical documentation for new systems installations or changes to existing installations.
•  Closely work with Team Leader to report work progress and consult on technical issues.
• Prepare the required documentation on solutions delivered for clients, such as environment diagrams, installation/configuration documents, and release notes.
• Provide technical support and administrative training for customers