Please note: If you are shortlisted, we will contact you via HR email or Telegram
Kindly add us on Telegram (ID: lynnnhr) with your email and your name and position if you want to apply for the further process.
Key Responsibilities:
- Respond to customer inquiries promptly and accurately through chat platforms
- Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
- Provide accurate information regarding ongoing promotions, benefits, and platform procedures
- Monitor, follow up, and ensure resolution of customer requests
- Use backend and frontend systems to assist customers
- Communicate system-related issues to the team lead quickly
- Collaborate internally with relevant departments such as finance or tech support
- Adhere to customer service policies and data protection standards
- Prioritize multiple chats and manage time effectively during high-volume periods
- Participate in ongoing training and development to improve service quality
Requirements:
- Able to communicate and write in English
- Able to work 12-hour shifts with 2-hour break, 6 days a week (including weekends or holidays if scheduled)
- Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus
- Ability to handle multiple chats simultaneously in a fast-paced environment
- Must have own laptop or desktop with a stable internet connection
- Self-disciplined, detail-oriented, and capable of working independently in a remote setting
Benefits:
- Competitive salary (based on experience and position level)
- Working Hours: 8AM - 8PM (Day Shift) and 8PM - 8AM (Night Shift) GMT+7
- Paid leave up to 14 days
- Allowances
- Attractive overtime pay
- Fully remote work
- Performance review twice a year
- Opportunities for training and career growth
- Fast-paced, supportive work environment
Skills
- Able to communicate and write in English
- Able to work 12-hour shifts with 2-hour break, 6 days a week (including weekends or holidays if scheduled)