- Monitor Coup’s social media platforms to ensure a positive and respectful community environment.
- Review, moderate, and respond to user-generated content, comments, and messages in a timely manner.
- Identify and escalate inappropriate or harmful content according to company guidelines.
- Engage with followers to foster meaningful conversations and enhance brand loyalty.
- Collaborate with the content and marketing teams to align moderation efforts with brand messaging.
- Track and report on community trends, feedback, and potential issues to inform strategy.
- Support the implementation of community guidelines and best practices across all channels.
- Assist in managing crisis situations or negative publicity on social platforms.
- Help organize and moderate live events, Q&A sessions, and online campaigns.
- Stay updated on social media trends and recommend improvements to moderation processes.
Bachelor’s degree in Marketing, Media, Communications, or related field.1–3 years of experience in social media management or digital marketing.Experience in fashion retail or e-commerce is a plus.Technical SkillsStrong knowledge of major social media platforms (Facebook, Instagram, TikTok, X, LinkedIn).Basic skills in content creation (Canva, Photoshop, CapCut, etc.).Understanding of social media ads (Meta Ads, TikTok Ads).Familiar with analytics tools (Meta Insights, Google Analytics).Basic SEO and hashtag strategy knowledge.Soft SkillsCreative mindset and attention to detail.Strong communication and writing skills (Arabic & English).Ability to plan and schedule content calendars.Time management and ability to meet deadlines.Team player with a proactive attitude.Responsibilities OverviewCreate engaging content aligned with brand voice.Manage posting schedules and community interactions.Monitor performance metrics and suggest improvements.Collaborate with designers, photographers, and marketing team.Stay updated with social media trends and best practices.