- Monitor and respond to comments, messages, and reviews on all social platforms.
- Escalate sensitive issues or complaints to the Customer Support Manager.
- Coordinate with marketing to maintain a consistent tone and messaging style.
- Track customer sentiment and prepare feedback reports.
- Manage real-time interactions on WhatsApp, Messenger, and platform chat.
Education: Bachelor's degree in communication, Marketing, or related field.Experience: 1-3 years of experience in social media moderation or community management.Skills: Excellent writing and communication skills in both Arabic and English.Familiarity with Meta Business Suite or similar tools. Familiarity with CRM or ticketing tools.