Responsibilities:
- Manages all aspects of guest service and acts as the first point of contact for all concierge and guest issues, including but not limited to follow up, feedback and concerns.
- Resolves and processes discrepancies on a daily basis, as necessary to include but not limited to cash gratuity distribution, cash till drops, till reconciliation.
- Oversee and ensure the smooth day-to-day running of the Spa.
- Assists Manager with administrative duties.
- Conduct monthly physical retail and linen inventory in order to track health club cost of sales and ensure company assets are accurately accounted for.
- Assist with researching, analyzing and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives.
- Monitor inventory items to ensure proper control, the ability to facilitate guest needs and maintenance of health club standards.
- Assumes training responsibilities when required.
- Builds and maintains guest rapport throughout service.
- Remains calm, composed and in control even in unusual situations.
Qualifications:university graduate of business, hotel and restaurant management, life sciences, physiology, sports science, tourism or leisure studies.With progressive experience in fitness center and spa operations gained over the last 5 years in a 5-star luxury property, 2 years of which would have been spent as Assistant Manager- Fitness Center and Spa.DOH Licensed Therapist and a certified TESDA Trainer for Massage Therapy NC II are an advantage.Instructs colleagues on specific safe work practices.To quickly assess guest’s needs and flexes styles appropriately.Projects a positive, professional and friendly image to the guests and colleagues.