- Handle inbound and outbound calls professionally and efficiently, addressing customer inquiries and concerns.
- Provide accurate information regarding aviation training programs, enrollment processes, and academy services.
- Document all customer interactions and maintain detailed records in the CRM system.
- Follow up with prospective students and clients to provide additional information or support as needed.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Meet or exceed daily, weekly, and monthly call targets and performance metrics.
- Identify opportunities to upsell or cross-sell academy programs and services.
- Participate in regular training sessions to stay updated on aviation industry trends and academy offerings.
- Maintain a positive, professional, and courteous demeanor at all times.
1-3 years of experience in a call center, customer service, or related field. Graduates, Female OnlyVery Good English LevelExcellent verbal and written communication skills in English; additional languages are a plus.Strong problem-solving abilities and attention to detail.Ability to handle high call volumes in a fast-paced environment.Proficiency in using call center software and CRM systems..Professional attitude and appearance.Commitment to delivering outstanding customer service.