Job Purpose/Mandate/Summary

• Ensure exceptional customer service standards and maintain clients' satisfaction by answering clients’ quires; fulfill needs. Suggesting information about products and services and his role involves working on travel requirements for leisure as well as corporate/ business, prepare correspondences and

Specific Duties and Responsibilities Responsible to answer all inquiries ensuring that every customer is served in an efficient, thorough and courteous manner. Responsible to ensure all required tasks are completed accurately and within given time frames.Completing calls & emails in a manner that maintains quality and quantity.Handling daily correspondence. Responds to inquiries and makes reservations if needed.Performing inbound and outbound calls to assist the customer with past, current, and future bookings. Building close working relationships with clients and suppliers.Checking pending folders and update premier agents on daily basis.Identifying and escalating issues for resolution.Dealing with occurring travel problems, complaints and refunds.Coordinating with Sourcing & hotels and TPS to solve on spot issues. Handling DC & TPS Book out’s, Relocation with coordination of BDM’s Notifying agencies in event of wrong rate or availability issue. Reporting customer concerns and any system issues to management & team.Handling offline requests. Attending departmental meeting and training when requested.Handling additional responsibilities as and when delegated by the Management.Maintaining the strategic operations goals and achieve targets.   Knowledge and Skills 1. List Typical Education and Experience High school graduate /a bachelor’s degree.Fluency in English language is a must, multilingualism is preferable.Basic computer proficiency.Travel Trade Experience, Tourism industry, or relevant field.Good experience in Customer Service, Quality Focus, and Documentation Skills for professional e-mails writing, and Details oriented is a must.