- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide accurate information regarding products, services, and ongoing projects to customers.
- Resolve customer inquiries, complaints, and issues efficiently, ensuring high levels of customer satisfaction.
- Document all customer interactions and update relevant records in the CRM system.
- Follow up with customers to ensure their needs are met and issues are resolved promptly.
- Collaborate with internal teams to escalate and resolve complex customer concerns.
- Meet or exceed daily and monthly call targets and performance metrics.
- Stay updated on company offerings, policies, and procedures to provide accurate assistance.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
- Maintain confidentiality of customer information and adhere to data protection policies.
1-2 years of experience in a call center or customer service environment.Excellent verbal and written communication skills in Arabic and English.Strong problem-solving abilities and attention to detail.Proficient in using call center software and CRM systems.Professional demeanor and a customer-centric attitude.