الوظائف / وظائف كول سنتر / وظائف خالية Quality Call Center

وظائف خالية Quality Call Center

مستشفى السعودي الالماني - مصر - القاهرة
الراتب: قابل للتفاوض
Working as a Call Center Quality or Supervisor for 2 years is a must
• Monitor inbound and outbound calls to assess agents’ performance and compliance with quality
standards.
• Evaluate call recordings and provide detailed feedback to agents and supervisors.
• Identify areas of improvement and provide coaching or training recommendations.
• Develop and update QA forms, scorecards, and evaluation criteria.
• Prepare and present regular quality reports and performance analyses.
• Collaborate with team leaders and trainers to enhance agent performance.
• Ensure adherence to policies, procedures, and call handling guidelines.
• Participate in calibration sessions to maintain consistency in quality evaluation
قدم على موقع الوظيفة
تاريخ النشر: اليوم
الناشر: Forasna
تاريخ النشر: اليوم
الناشر: Forasna