- Greet customers professionally and listen carefully to their vehicle concerns and service needs.
- Accurately document customer complaints and vehicle symptoms and relay them clearly to technicians.
- Provide clear, accurate cost and time estimates for recommended repairs and maintenance.
- Communicate service status updates to customers throughout the repair process.
- Coordinate with technicians, parts department, and workshop team to ensure timely and efficient service delivery.
- Promote additional service packages and preventative maintenance in line with manufacturer guidelines.
- Ensure all work orders are completed accurately, and customer approvals are obtained before proceeding.
- Handle customer complaints or issues with empathy and escalate unresolved matters to the Service Manager.
- Maintain a clean, organized, and customer-friendly service reception area.
- Uphold company standards for quality, safety, and customer care.
Bachelor’s degree in Business administration or related fieldProven experience in a automotive service role.Strong knowledge of automotive systems, maintenance, and repair processes.Excellent communication and interpersonal skills.Strong organizational and time management skills.Proficient in Microsoft Office.