Key Responsibilities

1. Loan Sales & Customer Engagement

• Promote and cross-sell auto loan products to customers purchasing vehicles through the dealership.
• Explain financing options, loan structures, interest rates, and repayment terms clearly to customers.
• Build and maintain strong relationships with individual buyers, corporate clients, and fleet customers.
• Provide pre-qualification checks and assist customers in selecting the right financing solution.

1. Application Processing & Credit Assessment

• Collect, verify, and process all required documents (ID, income proof, employment verification, etc.).
• Conduct initial credit analysis and forward applications for approval in line with policies.
• Coordinate with banks, financial institutions, or in-house finance arms to ensure smooth approvals.
• Ensure compliance with all regulatory requirements and internal risk guidelines.

1. Coordination with Dealership & Sales Teams

• Work closely with automotive sales team to generate leads and finalize loan-linked sales.
• Track customer loan applications and update sales staff on approval status.
• Support sales campaigns and promotional offers by aligning financing solutions.

1. Portfolio Management & Collections

• Monitor disbursed loans and ensure timely repayment follow-up.
• Assist in resolving customer issues, repayment delays, or defaults.
• Maintain updated records of active loans and customer accounts.
• Report delinquent accounts and coordinate with collections teams.

1.  Reporting & Performance

• Achieve monthly/quarterly loan disbursement and portfolio growth targets.
• Provide regular reports on loan applications, approvals, rejections, and portfolio health.