- Job Summary:
- We are looking for a skilled IT Technical Support Specialist to provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network infrastructure. The ideal candidate will troubleshoot and resolve problems to ensure smooth day-to-day IT operations within the organization.
Key Responsibilities:
- Respond promptly to support requests via phone, email, or ticketing system.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and upgrade desktops, laptops, printers, and other peripherals.
- Provide support for operating systems and common business applications (MS Office, Outlook, etc.).
- Set up and maintain user accounts, permissions, and group policies in Active Directory.
- Troubleshoot basic network issues (LAN/WAN, DNS, DHCP, Wi-Fi).
- Maintain inventory of IT equipment and software licenses.
- Assist in onboarding and offboarding processes (devices, accounts, access).
- Document technical issues, solutions, and standard procedures.
- Escalate complex problems to higher-level support or system/network administrators.
Education:Bachelor's degree in information technology, Computer Science, or a related field (preferred).Relevant technical certifications (CompTIA A+, Microsoft Certified, Cisco CCNA) are a plus. Experience:1–3 years of experience in a technical support/helpdesk role.Experience working with Windows environments.Familiarity with ticketing systems (salesforce).Solid understanding of desktop/laptop troubleshooting.Basic networking knowledge (TCP/IP, routers, switches, firewalls).Experience with Microsoft Office 365 and Active Directory.Knowledge of antivirus and endpoint protection tools.Familiarity with remote support tools. Soft Skills:Excellent communication and customer service skills.Strong problem-solving and multitasking abilities.Ability to work independently and as part of a team.Time management and attention to detail. Work Conditions:On-site or hybrid, depending on company policy.May require occasional overtime or on-call support.