- Makes outbound calls to customers who applied but didn’t complete onboarding to assist them through the process and increase activation rates.
- Calls customers who signed up but haven’t transacted to identify reasons and encourage usage of CF products.
- Engages dormant customers who stopped transacting to reintroduce product value and recover inactive accounts.
- Contacts eligible customers for limit increases to upsell and expand customer product usage based on eligibility.
- Maintains excellent knowledge of CF products and processes to provide accurate information and resolve customer concerns effectively.
- Identifies customer needs and objections during calls to tailor conversations that improve customer engagement and satisfaction.
- Logs all call information and updates call statuses accurately in the system to ensure reliable tracking and support follow-up actions.
Experience 1-3 years Bachelor’s degree in Commerce or equivalent Customer Centricity Strong Communication SkillsProblem-SolvingOperational Awareness Empathy & ListeningAccuracy & Attention to DetailAccountability and Ownership CRM SystemsExcel or Google Sheets