- Assist the Department Manager in developing the annual manpower plan in line with operational needs.
- Turn operational plans into detailed implementation schedules to meet required standards.
- Participate in identifying manpower, tools, and material requirements.
- Receive supplies and furniture from vendors, distribute them as needed, and monitor usage to ensure proper and efficient consumption.
- Coordinate with the warehouse to monitor the quality of supplies, consumption levels, stock balances, and issue material release orders.
- Monitor the stock of cleaning supplies and report shortages to avoid any disruption in operations.
- Implement the housekeeping work schedule as planned.
- Develop detailed cleaning checklists for each area (indoor and outdoor) in coordination with supervisors and ensure their proper use.
- Supervise the work of supervisors to ensure adherence to company policies and procedures.
- Conduct regular inspections across all areas to ensure cleanliness standards are maintained.
- Ensure optimal use of cleaning materials and equipment; investigate any cases of damage or misuse.
- Report equipment malfunctions and ensure timely maintenance and repair.
- Assist the Department Manager in developing contingency plans to address operational challenges.
- Investigate complaints related to service quality or equipment performance and resolve them within authority limits or escalate to management when necessary.
- Prepare reports on variances in material consumption rates and recommend corrective actions.
- Prepare and submit required periodic reports to the direct manager.
- Follow up on the completion of performance appraisals and objective-setting on time, ensuring all related documents are signed and submitted to the HR office.
- Continuously enhance staff performance and customer satisfaction through coaching and skill development.
- Train new employees on company policies, procedures, and practical job tasks.
- Evaluate the performance of cleaning staff and supervisors regularly.
- Ensure all department staff comply with uniform and personal hygiene standards.
- Ensure full compliance with occupational health and safety regulations.
- Act as the Department Manager in their absence.
- Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job’s specialty.
Adhere to the company’s determined and declared working hours.Maintain and respect the confidentiality of the workplace.Demonstrate the behaviors that reflect WD’s Core Values: Passion- Integrity- Fairness- Continuous Development- Team Work- Customer Service- Ownership- Contribution.