Key Responsibilities

Operations Management

• Oversee day-to-day operations of real estate projects and ensure workflow alignment between departments (sales, finance, engineering, customer service).
• Develop, monitor, and report on operational  (sales cycle, contract status, collection progress, handover timelines).
• Streamline and document business processes to improve efficiency and ensure compliance with internal policies.

Contract Administration

• Prepare, review, and track all sales, leasing, and service contracts.
• Ensure all contract terms and payment schedules are correctly implemented and communicated.
• Maintain accurate filing (hard and soft copies) of all signed agreements.
• Coordinate with legal and finance teams for approvals, renewals, and handover documentation.

CRM Management

• Supervise CRM operations, ensuring accurate and timely data entry of clients, contracts, units, and payments.
• Generate and analyze CRM reports (sales pipeline, client status, overdue collections, etc.).
• Support management in implementing automation or CRM enhancements.
• Train internal users on CRM best practices and ensure data quality standards.

Coordination & Reporting

• Act as a link between departments to ensure transparency and collaboration.
• Prepare regular dashboards for management summarizing operational and contractual performance.
• Support customer service teams with client communication and issue resolution.