1-Handle incoming and outgoing calls in a professional manner.
2-Assist customers with inquiries, complaints, and service-related issues.
3-Provide accurate information about J&T Express services, shipments, and delivery status.
4-Resolve customer problems efficiently and escalate complex issues when needed.
5-Record customer interactions and update the database with relevant information.
6-Follow up with customers to ensure satisfaction and problem resolution.
7-Coordinate with internal departments to ensure smooth handling of customer requests.
1-Ability to handle customer complaints and provide solutions calmly. 2-Strong communication and interpersonal skills. 3-Basic computer skills and familiarity with Microsoft Office (Excel). 4-Good English skills (able to understand and respond) B1