- Manage and nurture relationships with key accounts to ensure long-term satisfaction and retention.
- Serve as the primary point of contact for assigned clients, addressing their needs and resolving issues promptly.
- Develop a deep understanding of clients’ business objectives and tailor solutions to meet their requirements.
- Collaborate with internal teams to deliver seamless service and support to key accounts.
- Identify opportunities for account growth and upselling of additional products or services.
- Prepare and deliver regular account reviews, performance reports, and strategic recommendations.
- Negotiate contracts, pricing, and service agreements in alignment with company policies.
- Monitor account performance metrics and proactively address any areas of concern.
- Coordinate the onboarding process for new key accounts, ensuring a smooth transition.
- Stay updated on industry trends and competitive landscape to provide valuable insights to clients.
Bachelor’s degree in Business Administration, Marketing, or a related field.1-2 years of experience in account management, client relations, or a similar role.Proven ability to manage multiple accounts and prioritize tasks effectively.Strong interpersonal and communication skills, both written and verbal.Demonstrated problem-solving abilities and a customer-centric mindset.Experience working in a fast-paced, office-based environment.Ability to collaborate with cross-functional teams to achieve client objectives.Excellent organizational skills and attention to detail.Proficiency in CRM software and Microsoft Office Suite.Willingness to learn and adapt to evolving client needs and industry trends.