- Serve as the primary point of contact for customer inquiries, providing timely and accurate information.
- Coordinate logistics operations including order processing, shipment tracking, and delivery scheduling.
- Resolve customer issues and complaints efficiently, ensuring high levels of satisfaction.
- Collaborate with internal teams to ensure seamless communication between customer support and logistics functions.
- Monitor and update inventory records to ensure accuracy and availability of products.
- Prepare and maintain documentation related to shipments, returns, and customer interactions.
- Analyze and report on logistics performance metrics to identify areas for improvement.
- Assist in the development and implementation of process improvements within customer support and logistics.
- Ensure compliance with company policies and industry regulations in all logistics and customer service activities.
- Support the onboarding and training of new team members in customer support and logistics procedures.
2-5 years of experience in customer support, logistics, or a related field.Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Proficiency in using logistics and customer service software.Ability to work effectively in an office-based environment.Demonstrated problem-solving skills and attention to detail.Experience handling customer complaints and resolving issues.Familiarity with inventory management and shipment tracking processes.Ability to collaborate with cross-functional teams.Willingness to adapt to changing priorities and fast-paced situations.