Responsibilities:
- Data Collection & Dashboard Maintenance
- Collect and summarize quality-related data such as complaints, returns, and delays from the distribution system and CRM.
- Design and maintain real-time KPI dashboards (e.g., delivery on-time rate, first-attempt success rate, customer satisfaction).
- Quality Trend Analysis
- Analyze weekly and monthly changes in quality indicators to identify high-risk areas or time periods.
- Prepare trend reports and propose targeted improvement plans and priorities.
- Cross-Departmental Improvement Coordination
- Lead quality improvement meetings and coordinate with multiple departments, including Operations, IT, Customer Service, and Scheduling.
- Track progress and evaluate the effectiveness of implemented improvement measures.
- Process & Training Support
- Support the training team in developing quality-related training materials for delivery and customer service teams.
- Conduct special training or communication sessions for front-line staff following new process or system launches.
Bachelor’s degree in Logistics, Engineering, Management, or a related field.2–3 years of experience in quality management Experience in the shipping/logistics industry is a must.Proficient in Excel (pivot tables, formulas, charts).Basic knowledge of SQL or BI tools.Strong leadership, analytical, and reporting skills.Clear logical thinking and excellent coordination skills.Familiarity with ISO standards or equivalent frameworks is a plus