Role Purpose

• Deliver a professional first point of contact for parents, students, visitors, and vendors while providing administrative support that ensures smooth daily operations, accurate records, and timely communication.

Key Responsibilities

Front Desk Operations

• Greet and assist parents, students, and visitors; manage sign-in/out and visitor badges.
• Handle incoming calls, emails, and WhatsApp; route inquiries and log messages within SLA.
• Manage reception calendar, meeting room bookings, and staff/parent appointments.
• Coordinate deliveries, mail (incoming/outgoing), and courier services.

Administration and Records

• Prepare letters, certificates, and official documents for students and staff.
• Maintain student and staff records, files, and archives (digital and physical) per privacy policies.
• Update SIS/CRM entries (enrollment, attendance, contact details) accurately and on time.
• Support document collection for admissions, compliance, and accreditation.

Communication and Parent Support

• Send announcements, newsletters, and notices via email/SMS/WhatsApp and portals.
• Provide timely information on schedules, events, fees, and procedures; log and follow up on parent requests and complaints.
• Coordinate event logistics at reception (open days, meetings, interviews).

Operations Support

• Assist with printing, copying, and inventory of stationery and front-office supplies.
• Support emergency/safety protocols at reception (visitor control, incident logging).

Collaboration

• Liaise with Admissions, Academics, HR, Finance, and Transport for smooth processes.
• Support exam and activity schedules (invigilation lists, room readiness, sign-in sheets).

Working Conditions

• Full-time on campus; standard school hours with occasional early/late shifts for events.
• Front-of-house role with high daily interaction; dress code and professionalism required.

Salary Range

• Base salary (gross): EGP 14,000–24,000 per month, depending on experience.

Benefits

• Health & Medical Insurance
• Transportation
• Professional development
• Tuition discount for dependents

How to Apply

• Submit CV and a short cover note highlighting front-desk experience, tools used, and two references. Include availability.