- Coordinate daily operational activities to ensure seamless travel experiences for clients.
- Liaise with hotels, airlines, and local partners to confirm bookings and manage reservations.
- Monitor and resolve any operational issues or disruptions that may affect client itineraries.
- Support the planning and execution of travel itineraries, ensuring all details are accurate and up-to-date.
- Maintain clear and timely communication with clients, providing updates and addressing inquiries.
- Collaborate with internal teams to optimize processes and enhance service delivery.
- Prepare and review travel documentation, including tickets, vouchers, and itineraries.
- Track and report on key operational metrics to identify areas for improvement.
- Assist in the implementation of new technologies and tools to streamline operations.
- Ensure compliance with company policies, industry regulations, and safety standards.
1-5 years of experience in operations, travel, tourism, or a related field.Strong organizational and multitasking skills with keen attention to detail.Excellent communication and interpersonal abilities.Proficiency in using travel management systems and office software.Ability to work effectively in a fast-paced, team-oriented environment.Problem-solving mindset with a proactive approach to challenges.Flexibility to adapt to changing priorities and operational demands.Customer-centric attitude with a commitment to delivering exceptional service.Strong analytical and reporting skills.Willingness to work on-site as part of an office-based team.