- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations.
- Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
- Daily telemarketing with travel agencies.
- Coordinate DMC contracts & contracted hotels and manage the sales and close and open the availability according to each property commands.
- Uploading the rates in extranet.
- Enter the bookings for other OTAS hasn’t API with our platform.
- Selling and promoting reservation package with tour operator and tracking the payment.
- Providing support to customers who may need to amend or cancel a reservation.
- Providing support to clients who may need group reservation for all properties.
- Replies all emails requests are answered in a timely and efficient manner.
We're actively looking for A #Reservation_Agent to immediately join us. Location: - Nasr City - CairoRequirements:-At least 1 Experience in same role.-Graduates only-Excellent communication skills-English: good-Males and femalesBenefits-Working hours: 8-2 days off-Social and medical insurance -Work in rotational shifts and 2 days off