Customer Services Manager
We’re looking for a Customer Services Manager to oversee the end-to-end coordination of a land transport operations.
This role sits at the heart of the logistics cycle, ensuring that customer orders are accurately created, seamlessly executed, and continuously monitored across multiple functions.
Key Responsibilities
- Lead the customer services team handling shipment orders on an Operational System , ensuring accuracy and timeliness.
- Act as the central link between clients and internal operations (trucking , clearance, sales & collections).
- Monitor order execution, resolve issues proactively, and maintain strong client relationships.
- Supervise data entry, status updates, and documentation to guarantee smooth transport operations.
- Drive performance reporting and process improvements within the customer services unit.
- Develop and coach team members, fostering responsiveness, accuracy, and customer focus.
Qualifications10–15 years’ experience in transport, shipping, or logistics, with at least 5 years in a supervisory or managerial role.BS degree in Logistics, Business Administration or related fieldStrong command of transport systems (ERP platforms).Working knowledge of customer service software, databases and toolsAbility to think strategically and to leadProven leadership in cross-functional coordination and customer-facing roles.Analytical mindset with excellent problem-solving skills.Fluent communication skills (written & spoken).Proficiency in English