- Serve as the primary point of contact for customer inquiries, providing timely and accurate information about products, orders, and services.
- Resolve customer issues and complaints efficiently, ensuring a positive experience and maintaining high satisfaction levels.
- Process orders, returns, and exchanges in accordance with company policies and procedures.
- Collaborate with internal teams such as sales, logistics, and production to address customer needs and ensure seamless service delivery.
- Maintain detailed records of customer interactions, transactions, and feedback using CRM systems.
- Identify recurring customer issues/requests and provide actionable insights for process improvement.
- Assist in developing and updating customer service protocols and documentation.
- Support the implementation of customer loyalty programs and initiatives.
- Represent the company’s values and mission in every customer interaction, fostering trust and loyalty.
1-3 years of proven experience in a customer service, support, or client-facing role.Excellent verbal and written communication skills in both English and Arabic.Strong problem-solving abilities with a customer-centric mindset.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Proficiency in using CRM software and Microsoft Office Suite.Demonstrated ability to handle challenging situations with professionalism and empathy.Strong attention to detail and organizational skills.Ability to work independently and as part of a collaborative team.Flexibility to adapt to evolving processes and customer needs.Willingness to work on-site in a dynamic office environment.