Company Description
VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing.
Role Description
This is a full-time, on-site French Customer Service Support staff roles ( TL,QA,Trainers and Agents ) located in Cairo at VXI Egypt. The Customer Service Specialist will be responsible for providing support to French customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering high-quality customer service on a daily basis.
Qualifications Customer Support and Customer Service skillsFor support staff: 2 years of experience in same roleCustomer Satisfaction and Customer Experience skillsPhone EtiquetteExcellent communication and interpersonal skillsAbility to multitask and handle challenging situationsExperience in a customer service role is a plusFluency in French ( B2+ - C1 )Fluency in English ( B2 )24/7 shifts Location: Citystars Mall, Nasr city, Cairo Join our dynamic team at VXI Global Solutions and take the lead in guiding and motivating a talented group toward success!