- Review the results of new drivers’ interviews and approve appointments in coordination with the relevant parties.
- Follow up on the implementation of driver training plans and approve training reports.
- Monitor new appointments and prepare the daily statistics related to the number of drivers.
- Supervise the identification and resolution of drivers’ issues in coordination with the concerned departments.
- Follow up on cases of resignation and absenteeism and take the necessary administrative actions.
- Hold regular meetings with drivers at sites and with management to discuss their conditions and improve the work environment.
- Receive driver complaints that were not resolved by the department over the phone and work on addressing them.
- Respond to complaints submitted through the system within a maximum of 48 hours from the date of submission.
- Conduct driving tests and professional evaluations for new drivers.
- Review the execution of training with training officers and carry out surprise tests to ensure the quality of instruction and comprehension.
- Follow up on the completion of administrative procedures related to health insurance and the renewal of drivers’ documents with the Ministry of Tourism and relevant authorities.
- Approve leave requests after review and approval from the Operations Department.
- Perform any other tasks assigned within the scope of work.
Education: Bachelor’s degree.Technical Skills:Strong ability to communicate effectively and manage field teams.Excellent problem-solving and decision-making skills.Previous Experience: Minimum of 7 years’ experience in driver management or personnel affairs, preferably in the transportation or tourism sector.Special Abilities: Proficiency in using (Excel, Word)