- Perform troubleshooting using different diagnostic techniques
-Troubleshoot, diagnose and resolve technical hardware and/or software issues (Windows, Office, browsers,Printers, utilities, etc.)
- Provide support including procedural documentation and relevant reports
BS degree in Information Technology, Computer Science or equivalentMinimum 1-2 years of work experience in an IT role as a full-time jobGood knowledge on CCNATroubleshooting and multi-tasking skillsHigh-level communication skills