الوظائف / وظائف مهندسين / Service Engineer (VOIS)

Service Engineer (VOIS)

Vodafone - مصر - الجيزة
توظيف: دوام كامل
Develops the lessons learned and make sure that the service delivery is up to quality requirements and trigger the process improvements. Handles service quality escalations for the activities in scope of the service to L2 support teams. Ensures that the knowledge base is up to date. B.Sc. in Computer or Communication Engineering or Computer Science is a plus (not mandatory) 1 / 3 year IT experience (Familiar with Technical support field) Excellent written and spoken English is a must. OS intermediate level of knowledge (Linux & Win ) Good troubleshooting skills Different Operating Systems Knowledge (Microsoft, Unix / Linux, etc) Sell scripting knowledge is a plus ITIL knowledge is a must. Experience using different analytics & reporting tools Identification of coherences between individual messages of systems and customers
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تاريخ النشر: اليوم
الناشر: Vodafone jobs
تاريخ النشر: اليوم
الناشر: Vodafone jobs