- Shgardi's hiring an Operation Agent to manage customer queries and complaints, ( Live chat - Order Tracking - Logistics ).
- Increase the level of customer satisfaction which is the company's first priority.
- Receiving the couriers/customers issues through our support channel, then solving them.
- Tracking orders and calling the pending orders’ beneficiaries to solve any pending issue related to the orders.
- The goal is to help the company grow by bringing in customers and developing business.
- Follow up with the couriers on the application.
Experience in food delivery apps “ Operation - Logistics "Bachelor's Degree, and undergraduate in the gap year welcome to apply.Ready to start immediately.Very Good to use Excel and Google Sheets.Ability to work in rotational shifts.Maximum Age : 26 Year.Working Environment :Working Hours : 8 Hours - 30 min break.Working Location : Maadi.Working Days: 5 Days Rotational.Days off : 2 Days Rotational.KPIs ( based on performance ).