Job Description
- Bachelor’s degree in mechanical engineering.
- Prepare product reports and documentation
- Providing technical advice
- Experience at car maintenance
- Responsible for new machines installation and levelling as per manufacturer requirements
Interpersonal and teamworking skills.
- Ability to work independently and as part of a team
- Update internal databases with information about technical issues and helpful discussions with customers.
- Monitor customer complaints and follow up
- Respond promptly and accurately to customer inquiries via phone and chat
- Researching and reviewing the latest information and products of the company and reviewing the company's policy from time to time.
- Providing high-quality service that meets all customer needs and enhances their satisfaction level.
-Develop individual account strategies in support of the Distributor Sales Representatives’ (DSR) sales goals.
-Identify and quantify profit improvement opportunities with existing customers.
-Manage customer product technical complaints
-Identify and secure product upgrade opportunities.
-Act as technical resource for the distributor sales team in value added selling.
-Provide feedback on industry segment trends, product performance, equipment functions, etc., to the Distributor Management Team.
-Train sales staff and customers on lubrication fundamentals, basic product knowledge, applications and basic technical programs as per the distributor services offer.
Preferably a Bachelor’s Degree (Mechanical, Industrial or Chemical Engineering).experiences.Proven working experience in mechanical engineeringCreativity and analytical skillsAbility to communicate technical knowledge in a clear and understandable mannerTechnical writing skillsAdvanced Microsoft Office skillsStrong communication and interpersonal skillsStrong organizational skills and attention to detail.Technical Competencies (Skills): Sales Opportunity Identification, Customer Orientation, Basic Selling Skills, Industrial and Automotive Equipment familiarization, Lubricant Product, Lubricant Application and Lubrication Technical Services Knowledge & Basic Business skills