Role Summary :

Shifa Group – Shorouk Branch is hiring an experienced HIS application specialist to oversee the day-to-day functioning of the Prime Care HIS system ( KHABEER) . The specialist will be responsible for coordinating with the HIS vendor, ensuring system uptime, monitoring backups, and ensuring full integration with other hospital systems. The ideal candidate must have a strong understanding of hospital workflows and HIS operations and will act as a bridge between hospital departments, IT, and the HIS vendor.

Key Responsibilities:

• Ensure the Prime Care HIS system ( KHABEER) operates smoothly across all departments.
• Act as the primary point of contact with the HIS vendor to ensure timely resolution of issues and development requests.
• Open, track, and follow up on support tickets and change requests with the vendor.
• Verify and monitor regular system backups and data integrity.
• Ensure all integrations are functional and data is flowing between various systems, including PACS (Radiology system), Laboratory system, Endoscopy system, E-Invoice (Government platform), SMS gateway, Website (e.g., appointments, inquiries), and the HR attendance system (biometrics).
• Work with end-users to gather feedback, document issues, and improve usage.
• Report incidents or system downtimes to the IT manager and escalate as needed.
• Maintain proper documentation for processes, credentials, updates, and logs.
• Conduct basic training and onboarding for hospital staff on HIS usage and workflows.