- Follow up with employees post-troubleshooting to ensure full restoration of IT system functionality and user satisfaction.
- Install, configure, and update hardware and software components based on organizational needs.
- Prioritize and manage multiple open technical issues simultaneously, ensuring timely resolution.
- Maintain detailed records of problems and solutions to support continuous improvement and knowledge sharing.
- Create and update technical documentation and service catalogs for software installations, hardware configurations, and issue resolution procedures.
- Track and manage IT hardware inventory, ensuring availability and proper allocation.
- Diagnose and resolve network-related issues, including LAN, WLAN, CCTV, and IP telephony systems.
- Administer and support both active and passive networking components, including switches and structured cabling.
- Work with virtualization platforms such as VMware ESXi, vCenter, and Microsoft Hyper-V.
- Possess working knowledge of backup solutions, particularly Veeam Backup & Replication.
- Familiar with monitoring tools like Net Monitor, ManageEngine, and Desktop Central for system performance and asset management.
Bachelor’s degree in Information Technology, Computer Science, or a related field.2–4 years of hands-on experience in IT support, including help desk operations, network administration, and hardware troubleshooting.Strong technical knowledge of Windows Server environments (MCSA certified) and computer networking (CCNA certified or equivalent).Proficient in managing and supporting Office 365, Kaspersky Antivirus, FortiGate Firewalls, VMware ESXi, and Microsoft Hyper-V platforms.Excellent communication and interpersonal skills, with a proven ability to troubleshoot and resolve issues remotely (via phone) and on-site.Good command of English, both written and verbal.