- Respond to IT support requests via phone, email, or ticketing system.
- Troubleshoot and resolve hardware, software, network, and printer issues.
- Set up, install, and configure computers, phones, and other hospital IT devices.
- Provide basic training and guidance to hospital staff on software use.
- Maintain IT inventory and ensure proper documentation of issues and solutions.
- Escalate complex issues to senior IT staff or vendors.
- Ensure data privacy and security protocols are followed.
- Support hospital-specific systems (like HIS, LIS, PACS, EMR, etc.) – preferred.
- Perform routine checks and maintenance on IT systems.
- Ensure uptime and reliability of hospital communication tools.
Bachelor’s degree in Information Technology, Computer Science, or related field.Professional Experience:Minimum of 1 year in an IT support/helpdesk role.Preferred: Experience working in a healthcare or hospital setting.Certifications / Qualifications (Preferred):CompTIA A+ITIL FoundationMicrosoft Certified: Modern Desktop AdministratorKnowledge of Hospital Information Systems (HIS) is a plus.Experience with Prime Care Hospital Information System (HIS)Skills and Competencies:Strong problem-solving and communication skillsAbility to work under pressure in a clinical environmentCustomer-service orientedUnderstanding of Windows OS, basic networking, and hospital workflows