- E-commerce sales and operations specialist is responsible for ensuring the smooth and efficient functioning of the online store.
Core Responsibilities:
- Order Management:
- Receiving, processing, and fulfilling customer orders accurately and efficiently. This includes picking, packing, and shipping items.
- Inventory Management:
- Maintaining accurate stock levels, tracking inventory, and coordinating with suppliers to ensure sufficient stock availability.
- Customer Service:
- Addressing customer inquiries, resolving complaints, and handling returns or exchanges in a timely and professional manner.
- Website Maintenance:
- Ensuring the online store website is up-to-date, accurate, and user-friendly. This may include updating product information, images, and pricing.
- Logistics and Shipping:
- Coordinating with shipping providers, managing shipping costs, and ensuring timely delivery of orders.
- Quality Control:
- Implementing and maintaining quality control procedures to ensure products meet standards and are shipped in good condition.
- Reporting and Analysis:
- Generating reports on sales, inventory, and customer feedback to identify areas for improvement.
From 2 to 3 Years of experience