- Manage and maintain relationships with SMS marketing clients, ensuring satisfaction and campaign success.
- Coordinate the planning, execution, and optimization of SMS campaigns for various client accounts.
- Monitor message delivery rates, open rates, and other key performance metrics to assess campaign effectiveness.
- Troubleshoot delivery issues in coordination with telecom providers or technical teams.
- Collaborate with internal teams (e.g., sales, technical support, marketing) to fulfill client needs and ensure smooth service delivery.
- Provide regular reporting and insights to clients regarding campaign performance.
- Ensure compliance with applicable regulations (e.g., GDPR, DND, local telecom laws) in all SMS activities.
- Assist in upselling and cross-selling services based on client needs and campaign results.
Bachelor’s degree in Marketing, Communications, Business, or a related field.Proven experience in SMS marketing, digital account management, or telecom services (2-5 years preferred).Familiarity with SMS platforms, APIs, delivery routes, and telecom technologies.Strong communication, negotiation, and client service skills.Analytical mindset with the ability to interpret campaign data and generate actionable insights.Fluency in English (written and spoken).Ability to handle multiple accounts and meet tight deadlines.