- Provide first-line technical support to employees via email, chat, and remote desktop tools.
- Diagnose and resolve hardware and software issues, including but not limited to operating systems (Windows, macOS), productivity suites (Microsoft 365, Google Workspace), and company-specific applications.
- Document all support interactions, resolutions, and relevant details accurately in our ticketing system.
- Participate in IT projects as assigned, such as software deployments or system upgrades.
- Stay up-to-date with the latest technology trends and best practices in IT support.
- Inspect for errors & bugs on different platforms
- process an instructed testing (from a client’s point of view) on each feature.
- Address Employees' & client’s requests via (Jira or Zoom)
- Report detected bugs & errors.
Proven experience (3 to 5 years) in an IT help desk or technical support role.Strong understanding of Windows and macOS operating systems.Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams) and/or Google Workspace.Familiarity with remote support tools and ticketing systems.Excellent verbal and written communication skills.Strong problem-solving abilities and a keen attention to detail.Ability to work independently and manage time effectively in a remote environment.Customer-focused with a patient and professional demeanor.Familiarity with video conferencing platforms.