- Manage a portfolio of corporate and SME accounts to ensure long-term success and client retention.
- Build and maintain strong, trust-based relationships with new and existing clients.
- Act as the main point of contact, responding promptly to inquiries, resolving issues, and ensuring client satisfaction.
- Identify client needs through meetings and consultations, and recommend tailored IT solutions accordingly.
- Drive revenue growth by identifying upselling, cross-selling, and new business opportunities.
- Conduct market and industry research to identify trends, client challenges, and new sales opportunities.
- Negotiate pricing, contracts, and renewals to align with company goals while maintaining client value.
- Track and report on key account metrics, pipeline development, sales forecasts, and performance targets.
- Ensure achievement and overperformance of assigned sales quotas and KPIs.
- Use CRM systems to manage deals, document client interactions, and coordinate across departments.
- Provide client feedback to influence product development and service enhancements.
- Prepare and deliver periodic business reviews and presentations highlighting results, insights, and growth areas.
Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.1 – 3 years’ experience in sales, account management, or telesales .Proven ability to manage the full B2B sales cycle and deliver an outstanding customer experience.Strong communication, presentation, and persuasion skills—fluent in written and spoken English & Arabic.Confident negotiator for pricing, contracts, and renewals.Solid business acumen with a proactive, problem-solving mindset.Proficient with Microsoft office , CRM/ERP platformsComfortable tracking sales KPIs, forecasting revenue, and analyzing customer and market data.Ability to identify account-growth opportunities through upselling, cross-selling, and new-business prospecting.Highly organized, able to prioritize, multitask, and meet tight deadlines under pressure.Collaborative team player who works effectively with cross-functional stakeholders (technical, marketing, finance, etc.).Adaptable, innovative, and eager to learn new technologies and industry trends.