·       Operational Duties:

o   Business Development:

-   Conduct market research to identify potential customers and market trends in the logistics industry.

-   Identify and evaluate new business opportunities and develop strategies to acquire new clients.

-   Collaborate with the sales team to generate leads, qualify prospects, and convert them into customers.

-   Develop and deliver compelling sales presentations and proposals to prospective clients.

-   Stay updated on industry developments, competitor activities, and emerging trends.

o   Strategic Customer:

-   Identify potential strategic partners and evaluate partnership opportunities.

-   Develop and maintain relationships with partners to explore collaboration and business expansion.

-   Collaborate with partners to develop joint marketing initiatives and leverage each other's strengths.

-   Monitor and evaluate the performance of strategic partnerships, adjusting as necessary.

o   Market Analysis and Competitive Intelligence:

-   Conduct market analysis to identify market trends, customer preferences, and competitive landscape.

-   Gather and analyze data on competitors' strategies, pricing, and offerings.

-   Provide insights and recommendations to management on market positioning, product/service enhancements, and competitive differentiation.

o   Internal Liaison and Support:

-   Collaborating with internal teams such as operations, customer service, and finance to ensure smooth execution of logistic projects.

-   Communicating customer needs and feedback to relevant internal departments.

-   Assisting with the development and implementation of new logistics solutions or services.

o   Administrative and Reporting:

-   Maintaining accurate records and documentation of business development activities.

-   Preparing reports on sales performance, market trends, and customer satisfaction.

-   Assisting with budgeting and forecasting for the BD team.

-   Managing data and information related to logistics services and customers.

·        Financial Duties:

o   Sales and Revenue Growth:

-   Collaborate with the sales team to develop and execute sales strategies aligned with business objectives.

-   Assist in the preparation and negotiation of contracts and pricing agreements.

-   Track sales performance metrics and provide regular reports to management.

-   Identify areas for improvement in the sales process and propose innovative solutions.

·       Customer Satisfaction Duties:  

o   Client Relationship Management:

-   Build and maintain strong relationships with key clients to understand their needs and provide excellent customer service.

-   Act as the primary point of contact for clients, addressing inquiries, concerns, and issues promptly.

-   Conduct regular business reviews with clients to identify opportunities for improvement and upselling.

-   Collaborate with internal teams to ensure client satisfaction and successful execution of logistics projects.