· Provides accurate, efficient and quality services that exceeds customers’ expectations
· Adheres to escalation procedures of handling customer complaints at all times
· Maintains a high degree of responsibility towards customer confidentiality
· Handles warranty and out of warranty customers through informing them with their rights and duties
· Performs other related duties
· To provide accurate, efficient and quality services that exceeds customers’ expectations.
· Impacts on the revenue and profits of the company and customer satisfaction
Affects cost of repair which has direct impact on maintenance revenue